Services

• Sample Availability & Policy :
• Available，the shipping cost will be borne by the customer.

• Guarantees/Warranties/Terms and Conditions :
• Guarantees: a) Quality: Assure materials meet required standards and specifications. b) Compliance: Ensure products adhere to relevant regulations and industry standards. c) Consistency: Confirm consistent quality and performance across batches. Warranties: a) Warranty Period: Define duration (e.g., 6 months or 1 year). b) Scope: Describe coverage (e.g., replacement or refund for quality issues). c) Exclusions: Specify situations not covered (e.g., improper storage or handling). d) Claims Procedure: Guide customers through the warranty claim process. Terms and Conditions: a) Payment: Set payment methods, deadlines, and interest on late payments. b) Delivery: Clarify schedules, shipping methods, and responsible party for costs. c) Returns/Refunds: Detail return process, refund conditions, and return shipping responsibility. d) Intellectual Property: Address ownership and protection. e) Dispute Resolution: Establish the mechanism for handling disputes.

• Export/Import Processing Support :
• Yes

• After Sales Service :
• Documents support: COA ,MSDS, MOA ,MS Report,HNMR Report,SDS,DMF ? Customer Support: Shipment clearance support, quality issue support ? Automated Customer Service: Our worldwide customers enjoy immediate 24/7 access to the HYPER CHEM support team from any location, at any time.